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Steps To Unlock Full Refunds

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Terms & Conditions

  1. There are no documents required for canceling the ticket and getting the refund amount. This is a 100% no questions asked refund policy.
  2. To claim the refund, the user needs to cancel booking from Paytm App
  3. Claim refund will be processed when following conditions are met
    1. Ticket is canceled 6 hours before the scheduled departure time OR
    2. The ticket is canceled before the chart preparation time whichever is earlier
  4. The refund amount will include only the Ticket Fare
  5. An instant Refund of the entire Ticket Fare will be initiated when the cancellation confirmation from IRCTC is received.
  6. Example:
    1. Example 1: Chart preparation is done less than 6 hours prior to departure time
      1. Ticket Price (Ticket fare only): Rs. 1500; Booking Time: 15th Jan 2022 10:00 hrs; Departure Time: 20th Jan 2022 20:00 hrs; chart preparation time is 20th Jan 2022 16:00 hrs
      2. Ticket Cancellation before 14:00 hrs on 20th Jan 2022: User Refund = Full Refund (Rs. 1500)
      3. Ticket Cancellation after 14:00 hrs on 20th Jan 2022: User Refund = Partial Refund (As per IRCTC cancellation policy)The offering is available only on selected train booked on Paytm
    2. Example 2: Chart preparation is done more than 6 hours prior to departure time
      1. Ticket Price (Ticket fare only): Rs. 1500; Booking Time: 15th Jan 2022 10:00 hrs; Departure Time: 20th Jan 2022 20:00 hrs; chart preparation time is 20th Jan 2022 13:00 hrs
      2. Ticket Cancellation before 13:00 hrs on 20th Jan 2022: User Refund = Full Refund (Rs. 1500)
      3. Ticket Cancellation after 13:00 hrs on 20th Jan 2022: User Refund = Partial Refund (As per IRCTC cancellation policy)
  7. The offering is available only on selected trains booked on Paytm
  8. If the train gets canceled by the operator, then the Free Cancellation premium will not be refunded.
faq

FAQs